Not able to move beyond the Server Login Screen

EPSrookie 81 Reputation points
2022-04-21T01:53:50.437+00:00

Hi, We have promoted a new DC in our environment, but when trying to login to the DC after promotion, not able to Login to the DC via console.
194877-img-20220421-wa0002.jpg
Tried restarting a couple of times.

There is no error after putting the password, just the arrow or the enter key is not doing anything.
And not able to do RDP to this machine as well, it gives the generic RDP error. Which I believe can be fixed after passing the login screen.
Note, The repadmin /syncall /AePdq command is giving a schema mismatch error for this DC.

Windows Server 2012
Windows Server 2012
A Microsoft server operating system that supports enterprise-level management, data storage, applications, and communications.
1,529 questions
Active Directory
Active Directory
A set of directory-based technologies included in Windows Server.
5,851 questions
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2 answers

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  1. Dave Patrick 426.1K Reputation points MVP
    2022-04-21T01:59:56.563+00:00

    Without logon it will be difficult to do anything with this one. If it were me, I'd switch it off, do metadata cleanup.
    https://learn.microsoft.com/en-us/windows-server/identity/ad-ds/deploy/ad-ds-metadata-cleanup
    https://techcommunity.microsoft.com/t5/itops-talk-blog/step-by-step-manually-removing-a-domain-controller-server/ba-p/280564

    then confirm health is 100% and stand up a new one for replacement. I'd use dcdiag / repadmin tools to verify health correcting all errors found before starting any operations. Then stand up the new 2012, patch it fully, license it, join existing domain, add active directory domain services, promote it also making it a GC (recommended), transfer FSMO roles over (optional), transfer pdc emulator role (optional), use dcdiag / repadmin tools to again verify health is good.

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  2. Limitless Technology 39,351 Reputation points
    2022-04-26T10:53:06.173+00:00

    Hi there,

    One of the reasons for the issue to occur, the user's current password does not match the password that is cached in Credential Manager. This issue can occur immediately after the user or an administrator performs a password change. It can also occur after some time has passed after the password change.

    This issue occurs because of a deadlock between Credential Manager and the Redirector (RDR) and Data Protection API (DPAPI).

    The logon process hangs at the "Welcome" screen or the "Please wait for the User Profile Service" error message window https://support.microsoft.com/en-us/topic/the-logon-process-hangs-at-the-welcome-screen-or-the-please-wait-for-the-user-profile-service-error-message-window-d2b47c4e-8819-a38c-7b37-ff0a79927035

    --If the reply is helpful, please Upvote and Accept it as an answer–

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