Windows Server Essentials Dashboard - No users or Devices

Joe Cava 21 Reputation points
2022-04-21T01:59:45.163+00:00

I am running Essentials Dashboard on Windows Server 2016. Recently the dashboard has dropped my Devices and Users. I've isolated the problem to a service failure which is "Windows Server Essentials Management Service (WseMgmtSvc). I noticed the service is stopped. Dashboard takes forever and a day to open (exaggerating) and i get the spinning wheels around [User Accounts], [Server Folders], [Server Backup], [Health Report Settings], and [Devices]. I pulled some of my event logs and found these. I will note that the service seems to shut itself off when I open the dashboard (when it finally open). When I close the dashboard the service turns itself back on. See logs below - what am I doing wrong and what can I do to fix this? I'll be honest though - I know nothing about .NET and I'm savvy enough to work on these servers in depth and with Active Directory. This is something I just can't seem to figure out. Any help, suggestions, or even a GUIDE would be most helpful! Thank you in advance!

Event Error 1000 - Application Error

Faulting application name: SharedServiceHost.exe, version: 10.0.14393.4046, time stamp: 0x5f9a3025
Faulting module name: KERNELBASE.dll, version: 10.0.20348.617, time stamp: 0x3d132567
Exception code: 0xe0434352
Fault offset: 0x000000000001ff6c
Faulting process id: 0x5cc
Faulting application start time: 0x01d855209c7305cb
Faulting application path: C:\Windows\System32\Essentials\SharedServiceHost.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: aa0dadbc-7b98-4eb1-8f9c-f9c4a063c89c
Faulting package full name:
Faulting package-relative application ID:

Event 1026 - .NET Runtime

Application: SharedServiceHost.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: Microsoft.SnapIns.Backup.UI.Proxy.BlockLevelBackupException
at Microsoft.SnapIns.Backup.UI.Proxy.HResultHelper.HRToException(Int32, System.String)
at Microsoft.SnapIns.Backup.UI.Proxy.ManagedProxy.QueryTemplates()
at Microsoft.WindowsServerSolutions.DataProtection.ServerBackup.BlbProxy.PerformRetriableAction[System.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]
at Microsoft.WindowsServerSolutions.DataProtection.ServerBackup.ServerBackupWorker.GetScheduledBackupPolicy(System.Collections.ArrayList)

Exception Info: Microsoft.WindowsServerSolutions.DataProtection.ServerBackup.ServerBackupLibException
at Microsoft.WindowsServerSolutions.DataProtection.ServerBackup.ServerBackupWorker.GetScheduledBackupPolicy(System.Collections.ArrayList)
at Microsoft.WindowsServerSolutions.DataProtection.ServerBackup.ServerBackupWorker.get_PolicyExists()
at Microsoft.WindowsServerSolutions.DataProtection.ServerBackup.Provider.ServerBackupDevicePropertyReporter.GetServerBackupStatus()
at Microsoft.WindowsServerSolutions.DataProtection.ServerBackup.Provider.ServerBackupDevicePropertyReporter.UpdateServerBackupStatus()
at Microsoft.WindowsServerSolutions.DataProtection.ServerBackup.Provider.ServerBackupDevicePropertyReporter.<StartReporting>b__11_0()
at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
at System.Threading.ThreadHelper.ThreadStart()

Event 1001 - Windows Error Reporting

Fault bucket 1455865988037465743, type 5
Event Name: CLR20r3
Response: Not available
Cab Id: 0

Problem signature:
P1: SharedServiceHost.exe
P2: 10.0.14393.4046
P3: 5f9a3025
P4: blbproxy
P5: 10.0.20348.1
P6: 1b7fbdfb
P7: df
P8: af
P9: U2DTFFH3JWTD0IQTLWDTQRYZC0E2PCUK
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c2e50d20-2532-4f1a-943b-4d5bcdc82929.tmp.dmp
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d3fef3d5-ccdd-42ff-a8b2-0832f39e3a64.tmp.WERInternalMetadata.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5892f4c0-94f2-4128-bc14-910225b90b38.tmp.xml
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4bb334ba-fa2d-4c45-bc77-091b34b4c085.tmp.csv
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.afb198fa-c284-48c4-940a-6b08ae814313.tmp.txt

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_SharedServiceHos_e4e8cd22fe5bef60aa76a0d99a11526bc2594f_960b9652_b6b760b6-501b-4f8f-9621-787c5fa5127e

Analysis symbol:
Rechecking for solution: 0
Report Id: 87f37b8e-183d-4f2b-a171-71ab0f4b8fa5
Report Status: 268435456
Hashed bucket: 8310b1544a782aa974344667118bd68f
Cab Guid: 0

What I've done

  • I have done SFC /Scannow
  • DISM.exe /Online /Cleanup-image /Restorehealth - This actually found some problems and fixed them. Didn't seem to fix this though
Windows Server
Windows Server
A family of Microsoft server operating systems that support enterprise-level management, data storage, applications, and communications.
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Accepted answer
  1. Anonymous
    2022-04-21T02:04:51.083+00:00

    If it were me, I would not spend much time on this one. I'd stand up a new one for replacement ASAP.

    --please don't forget to upvote and Accept as answer if the reply is helpful--


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