Log in issue for SHarePoint online site

sns 9,226 Reputation points

WHen I log in with one credentials to SharePoint site and it is showing different credentials on the top right side , you can see in the below screenshot.
We have tried in all browsers and cleared the cache and rebooted respective machine. But still same issue.

A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,249 questions
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Accepted answer
  1. Emily Du-MSFT 44,071 Reputation points Microsoft Vendor


    Based on your description, I understand that when you log in the site collection with a account, the account profile shows another account information.

    Whether this issue occurs when you log in one site collection or all site collections?

    Please try below tips to troubleshoot the issue.

    1.Clear browser with passwords and other sign in data.
    2.Log in the site collection with Incognito window, compare the result.
    3.Log in the site collection in another browser, compare the result.
    4.Log in the site collection with another account, compare the result.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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