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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 48%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EHS%3C/text%3E%3C/svg%3E)
how do i solution this bug?
sdk:text to speech sdk(unity package)
platform:android runtime
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 1%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EYM%3C/text%3E%3C/svg%3E)
Hello @hi sea
Thanks for reaching out to us here and sorry for your experience. It seems the error is an internal error about the connection, could you please let me know how you are connecting the service and inputting your Subscription ID and Keys? It will be very helpful for me to get more details abou the error so that I can reproduce.
Regards,
Yutong
i'm confirm Subscription ID and Region is right.
because this script is run unity editor si right.
my mobile connection also right.
SubscriptionKey = "*def75904c411191d1b51fccce7f";
Region = "eastasia"
Hello @hi sea
Do you mind sharing the code sample/ guidance/ reference to me so that I can reproduce on my end? Thanks a lot.
Regards,
Yutong
how do i send to you my sample preject?
my unity sample is zip.
what are you email?
I will send email to you.
Hello @hi sea
Thanks for your prompt response, I would highly recommend you create a support ticket for this so that our support engineer can debug your issue within security environment and protect your data safety, please share the ticket to me so that I can track and help from my side as well.
If you have no support plan, I am happy to create a free ticket for you to make your project safety and solve this issue. Please let me know.
Regards,
Yutong
i dont konw that you said support ticket.
you see this image ?
Hello @hi sea
No problem, you can create a support ticket by clicking "创建支持请求", which will let you select the issue type, the subscription and the service to create a ticket accordingly. Please share the ticket number to me so that I can track it. Please refer to below screenshot:
Hope this helps.
Regards,
Yutong
this is android runtime log.
195450-logfile.txt
