Install Remote Control Viewer separate from CM Console

Jimenez, David C [CORP/US] 26 Reputation points

We are a new MECM admin. We are looking for a way to deploy Remote Control Viewer that does not involve also installing the full MECM console. We are expecting performance issues for the full console for our admins in other world areas, so we are encouraging them to utilize the console we published via Citrix. However, using RC in Citrix is also a major performance issue, so we want to have RC Viewer on their local systems. Also, some admins will only have RC permissions and do not need to be in a full console.

In our previous solution (Ivanti), all we had to do was copy a single EXE file to the user's desktop and they had RC abilities. I find it hard to believe that Microsoft would be so far behind their competitors by not having these two functions detached from each other.

Has anybody figured out a way to detach RC Viewer form the console for installation on a system?

Microsoft Configuration Manager
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Accepted answer
  1. AllenLiu-MSFT 42,901 Reputation points Microsoft Vendor

    Hi, @Jimenez, David C [CORP/US]

    Thank you for posting in Microsoft Q&A forum.

    The three files that must be installed is:


    CmRcViewerRes.dll must stay in the folder 00000409

    Here is an article for your reference:
    (Please Note: Since the website is not hosted by Microsoft, just for your reference.)

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4 additional answers

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  1. Anoop C Nair MVP Enterprise Mobility 21 Reputation points MVP

    Well, you can use the standalone remote control tool by copying just 3 files instead of one that Ivanti uses? Or Am I missing something here? The following are the three files required and these files can be located in the admin console installation folder.


    Or Am I missing something here?

    SCCM 2203 Upgrade Step by Step Guide

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  2. Jimenez, David C [CORP/US] 26 Reputation points

    Thank you Anoop. That's a start. I cannot find that information published anywhere on MS site.

    I copied the three files to my desktop, but RC Viewer does not start. I did see in searching for the DLL file, there are 18 copies in various folders under the i386 folder (C:\Program Files (x86)\Microsoft Endpoint Manager\AdminConsole\bin\i386). Is there a certain one I should use, or some folder structure I need to use to make it work?

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  3. Jimenez, David C [CORP/US] 26 Reputation points

    Thanks. We have tested and been able to successfully deploy RC.

  4. Victor Uhrberg 21 Reputation points

    I'm having trouble with this for out service desk. I tried giving the Remote Tools Operator role in the CM console but it doesn't seem to do it either. They can start the program just fine, they just can't connect to another client.

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