MS Teams Dial Out not working

IBN 4,421

Hello Teams Community,

Please I need your help on this.

We recently purchased the Dial-Out feature for MS Teams. Calling out from Teams is not working.

Here is the screenshot

JimmyYang-MSFT 55,701 Reputation points Microsoft Vendor

2022-04-25T06:04:27.113+00:00

Hi @IBN

What is your purchased dial-out feature in your description?

Are you call the external user from Teams client?

Could you provide your license in your organization to us?
IBN 4,421 Reputation points

2022-04-25T14:18:37.597+00:00

Hello Thank you for the reply.

Here is the license we purchased
JimmyYang-MSFT 55,701 Reputation points Microsoft Vendor

2022-04-28T10:22:34.033+00:00

@IBN

You could run the following command to check your dial out policy:
Get-CSOnlineDialOutPolicy -Identity Global

Each parameter you could find from the following picture：
JimmyYang-MSFT 55,701 Reputation points Microsoft Vendor

2022-05-04T07:56:47.567+00:00

@IBN

It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.

1 answer

risolis 8,741 Reputation points

2022-04-22T16:17:43.24+00:00

Hello @IBN

Thanks for your post.

Is this happening when using MS teams web browser or using MS teams app?
Is this license for Direct routing or calling plan?

BR,
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IBN 4,421 Reputation points

2022-04-25T14:21:06.003+00:00

Thank you for your reply.

It is happening on the Teams Desktop app.

Here is the license we purchased

risolis 8,741 Reputation points

2022-04-26T03:21:59.803+00:00

Thanks a lot for your response.

Did you check if the users are assigned to TeamsAudioconferencingPolicy?

Or

Did you configured a custom policy?

BR,
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