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LeilaLei-7548 avatar image
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LeilaLei-7548 asked LucaSantocono-1263 commented

please help to check why I can get message change notification and lifecycle notification , but can't get contact change notification

hi,
please help to find the cause

  I subscript messages and contact change notifications for the same user, the 2 subscriptions were created succeed, but I can only get message change notification. If I create a contact or update a contact on exchange, I can't get the change notification, but soon I will get a lifecycle notification, before a month,  use the same code , the contact notification works well.

Thank you for the help

microsoft-graph-change-notifications
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Have you got any updates on this? In my environment it's still not working.

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ShivaniRai-MSFT-7217 avatar image
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ShivaniRai-MSFT-7217 answered

Hi @LeilaLei-7548,

As per this Documentation, Missing of change notification could be because of removal of subscription. Certain events can cause a subscription to be removed:
- User's password has been reset
- User's device is out of compliance
- User's account has been revoked

Depending upon lifecycle notification value you are getting, you can try following suggestions given in the documentation:
- Upon receiving a subscriptionRemoved lifecycle notification, the app should recreate the subscription in order to maintain a continuous flow.
- On receiving a missed lifecycle notification, the app should resynchronize resource data using Microsoft Graph.

Also you can check this document on maximum expiration time of all the resources.

Hope this helps.

If the answer is helpful, please click Accept Answer and kindly upvote it. If you have any further questions about this answer, please click Comment.

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HaveeshaK-3060 avatar image
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HaveeshaK-3060 answered

Hi I have this same issue. Do we have a solution for this? Why we miss notification we got before?

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HaveeshaK-3060 avatar image
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HaveeshaK-3060 answered

"lifecycleEvent": "missed"

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LeilaLei-7548 avatar image
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LeilaLei-7548 answered AddoIsuru-8241 published

hi,
I have raise a support tick on Microsoft admin page, And Microsoft support engineer have reproduce the issue on their environment, So now I am just waiting for their investigate result.


Thanks

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Hi,
Did you receive any response?
Thanks.

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