Hello
Please confirm the following questions:
1.Is the VSS service started normally?
2.Is the COM+event system service started normally?
3.Is the Microsoft Volume Shadow Provider service started normally?
4.Run the vssadmin list providers command to view the list of VSS providers
Here is an article about the CryptSVC bug causing this issue.You can try to stop CryptSVC manually in the service or create a task before restarting or shutting down W10.
Best Regards,
Wesley Li