how to create a view in scsm?

Jonh Anderson Baquero 1 Reputation point
2022-04-26T13:34:06.883+00:00

Hello, I would like to be able to create a personalized view in scsm so that technicians can only see the tickets assigned to them, that is, Technician Juan can only see Juan's cases

Service Manager
Service Manager
A family of System Center products for managing incidents and problems.
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  1. SChalakov 10,371 Reputation points MVP
    2022-04-27T12:52:39.72+00:00

    Hi @Jonh Anderson Baquero ,

    below you will find two articles with nice examples regarding SCSM Views:

    Create View for Incidents that have not been modified in last 7 days
    https://techcommunity.microsoft.com/t5/system-center-blog/create-view-for-incidents-that-have-not-been-modified-in-last-7/ba-p/341452

    and also

    SCSM Console Views
    https://www.xapity.com/single-post/2017/05/17/console-views

    Those will give you an idea how SCSM Views can be created!

    ----------

    (If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)
    Regards
    Stoyan Chalakov

    2 people found this answer helpful.
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  2. Limitless Technology 39,511 Reputation points
    2022-04-27T08:59:23.17+00:00

    Hello

    Thank you for your question and reaching out.

    I can understand you wish to create views in SCSM.

    You could create the view in the console, using a type projection for Work Item containing the affected user relationship.
    However, if your end goal is to have it in the portal, you could create the same result much easier with a SQL Chart widget and a SQL query that brings in items from WorkItem table and Join with the CI$User table to link up location.


    --If the reply is helpful, please Upvote and Accept as answer--

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