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I have the same issue - 'Also RIng' or Forward do not show the caller's number. This applies to my whole orginization
MS Teams Call forwarding - Caller ID
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Earl Kent Justine Togonon
1
Reputation point
If on my teams client, under settings > calls > Call answering rules > Forward my calls > to number (e.g. my mobile number +6X XXX XXX XXXX)
i have a teams voice enabled so my teams client also have a phone number.
when i set my answering rules to my teams client to forward to my mobile, i can see the caller ID as my teams client number when i am receiving an inbound call.
i should see the calling number's caller ID right instead of my teams client number?
Microsoft Teams | Microsoft Teams for business | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 24%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
JimmyYang-MSFT 58,646 Reputation points Moderator2022-04-27T08:57:15.793+00:00 Due to the limitation of environment, we could not test in our Teams client. Does anyone else have the same phenomenon in your organization?
I also searched the official document but it did not explain the result to us. So I assumed it may set by design. As Teams client should call forward to your phone number so you will show your caller ID in your Teams client.
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Earl Kent Justine Togonon 1 Reputation point
2022-04-28T16:06:48.753+00:00 THank you @JimmyYang-MSFT yes that is the case it displays the teams client number as caller ID.
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JimmyYang-MSFT 58,646 Reputation points Moderator
2022-05-04T08:21:37.76+00:00 What about other users? Could they see the same phenomenon?
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JimmyYang-MSFT 58,646 Reputation points Moderator
2022-05-09T10:06:28.327+00:00 It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back. -
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Zach OnTarget 1 Reputation point2022-09-06T21:41:01.263+00:00 Good afternoon. My organization appears to have a similar scenario. On the Teams mobile app, the caller ID for a call that is forwarded from a queue or auto attendant will only show the incoming callers ID. We would like to be able to see which queue/IVR the call was transferred from as well.
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Jaroslav Dousa Intenta Holding 0 Reputation points2023-03-07T22:59:14.5+00:00 The same issue with my organization (Germany). Is there no answer from MS yet?
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Terminator 0 Reputation points2023-08-10T02:57:32.9933333+00:00 hi, has any body solved this issue.
It looks like this is an disadvantages compared with other telephony system