Teams calls dropping cannot parse call history

IBN 4,416

Hello Teams Community,

Please I need your help on this.

Calls will randomly drop when calling into the call queue. Have pulled the logs to see what's going on and the following issue pops up again and again.

The call flow goes as follows:

External ->> Auto attendant –> Call Group (Distribution Group)

The issue occurs during the connection process when the Auto Attendant is calling the Call group.

The call will drop and as no user has picked up the call yet there is no history of the call.

The setup is using Microsoft Calling plans.

Yuki Sun-MSFT 41,171 Reputation points Microsoft Vendor

2022-04-27T05:56:02.267+00:00

Hi @IBN ,

Calls will randomly drop when calling into the call queue. Have pulled the logs to see what's going on and the following issue pops up again and again.

Considering that it's a randomly occurred issue, it could be quite hard to troubleshoot. Then regarding the "logs" you collected, could you try sharing more details about which logs are you referring to and did you find any clues in the logs?

Besides, does this issue only occur when the particular auto attendant is involved?
Yuki Sun-MSFT 41,171 Reputation points Microsoft Vendor

2022-05-02T13:36:24.67+00:00

Hi @IBN ,

How are you doing with this issue? Is there anything you would like to update? Thanks!

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Teams calls dropping cannot parse call history

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