Some images not displaying in Outlook Web Version

Joe Lalonde 1 Reputation point
2022-04-26T15:18:05.24+00:00

We have a user who is experiencing an issue with Outlook Web. She has some emails that display the images and other messages that do not. It doesn't seem to be consistent as it sometimes happens with her signature image as well as images from senders.

I've attached a screenshot of what is happening. The images display with an icon and then image.jpeg. 196637-jen-issue.jpg

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Philip nicoles 371 Reputation points
    2022-04-27T03:14:13.69+00:00

    Below are some common configurational changes that can help users access restricted emails in Outlook. It includes:

    • Unblock Images for Single and Multiple Email
    • Clear Temporary File Folder
    • Allow Blocked Web Contents for Trusted Senders

    Sometimes images or emails can be inaccessible because of PST file corruption. In that case, you need to repair the PST file by using any alternative tool.

    For more information, check this reffrence: https://techcommunity.microsoft.com/t5/outlook/outlook-live-com-not-showing-external-images-in-messages/m-p/2763629

    If the Answer is helpful, please click "Accept Answer" and upvote it.

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  2. ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor
    2022-04-27T06:42:10.087+00:00

    Hi @Joe Lalonde ,

    Welcome to our forum!

    Does the issue occur when you receive messages from other senders who uses signature with image?

    If the issue only occurs with the specific sender, it's suggested that you could contact the sender to check if the message format is HTML. On the other hand, it's also suggested that you could change the browser to check if there're any differences.

    If the issue occurs with all senders, would you like to provide more information about your case?

    1. What's your account?(Outlook.com/Exchange on-premises/Exchange online)
    2. When other user received the same message, do they get the same result?

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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