Subscription with russian region unblocking issue.

Question

Hello, i'm a client from Russia for 10+ years. Now one of my Subscriptions is blocked cos of under credit issue, but due to sanctions i can't make payment from russian bank card. I've relocated to Turkey, have created bank account here, but i believe you can't pay by Turkish card if region on account is Russia (and as far as i've tried i can confirm this fact.) And io cant change region cos subscription is disabled. I've created ticket more thatn a month ago, but no huge success there - support engeneer suggests me to pay with russian card. Yes i have option to create new account, but i still have no idea how to move resources or even manually download data from old once - my existing subscription is blocked totally, i don't have any access to it.
Frankly i see few possible solutions here, but i haven't got any from support team for almost 2 month now.
Thank you.

Answer 1

@ - Thanks for reaching out to us and apologies for the delay in responding back to you.

I have reached out to engineer that's working on the request and upon reviewing the request, they have reinstated the Subscription ID so you can continue with the services.

We have discussed the payment options with Partner Technical Advisory team and as advised by team we have engaged our Global financial Services to check if we can get confirmation to pay the outstanding invoices as onetime wire transfer to settle outstanding dues.
Meanwhile, they have also engaged our lead to check if they can extend the payment due date of the outstanding amount, so subscription won’t get affected until we get any update from Global Financial Services. As soon as there is any further information or update, will get back to you.

Thank you for your patience.

Hope this helps. and please feel free to reach out if you have any further questions.

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