After change password: "Sorry, but we're having trouble signing you in"

Kent Walker 1 Reputation point

This error ("Sorry, but we're having trouble signing you in") is coming up for clients, who have just reset their password upon first login, within one of our B2C directories.

The error message also has the following info:
Correlation ID: 87f612fe-58b0-85cd-ac324cb2a9bb
Timestamp: 2022-04-26 23:46:13Z
AADB2C: An exception has occurred

We sent out the login details to a bulk set of users with the option set for them to change their password upon first login. While the error message appears after they change their password, it does actually change the password. If they close their browser, or app, and try to log in with the new password, it works. It doesn't happen for every user.

Has anyone had this happen in their tenant and can provide some help, please?



Azure Active Directory External Identities
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