OneDrive error - "we can't reach this library because of service issue"

Manohar 11 Reputation points

Getting the error "we can't reach this library because of service issue" while trying to sync the local files with the OneDrive.

tried resetting OneDrive and also restarted the PC, but no help.

Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
1,920 questions
OneDrive Management
OneDrive Management
OneDrive: A Microsoft file hosting and synchronization service.Management: The act or process of organizing, handling, directing or controlling something.
1,197 questions
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3 answers

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  1. Emily Hua-MSFT 27,601 Reputation points

    Hi @Manohar

    Do you use OneDrive to sync SharePoint Server?
    Please check whether you can sign into OneDrive Online.

    It's recommended to go to local OneDrive folder, check OneDrive icons beside with files.
    If there is any files with red cross, please move it out of OneDrive folder.

    Then I suggest you unlink account, close onedrive and relink it for testing, check whether files can be downloaded or synced again.
    If it does not help, I would suggest you uninstall it, reboot your machine to install it.

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    1 person found this answer helpful.

  2. Kapil Arya 7,946 Reputation points MVP
    1 person found this answer helpful.

  3. Limitless Technology 39,511 Reputation points

    Hi Manohar-1482,

    When there is an issue with onedrive and you try to install a version over it without uninstall it you get that error, its very common.

    Lets try to completely uninstall OneDrive:

    1. Open Command Prompt in Administrator mode: Right-click on the Windows icon in the taskbar and select Command Prompt (Admin).
    2. Type in taskkill /f /im OneDrive.exe to terminate any OneDrive processes and hit Enter.
      Then type in either %SystemRoot%\System32\OneDriveSetup.exe /uninstall if you’re using 32-bit Windows 10 or %SystemRoot%\SysWOW64\OneDriveSetup.exe /uninstall if you’re using 64-bit Windows 10 and hit Enter.

    After that restart the pc and try to install again the recent version.

    --If the reply is helpful, please Upvote and Accept as answer--

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