Direct Dial Phone numbers

Question

Hello Teams Community,

Please I need your help on this issue.

So we have 5 users that require direct Dial Phone numbers that when people call it just goes to them.

For these 4 users when they call out it should ring out as the 03XXXXXX442 number.

Auto Attendant:

When people call 03XXXXXX442 it should call through to an auto attendant with 3 options, New Customer, Existing Customer, Everything Else.

New Customer Calls all users in the New Customer Call Queue

Existing Customer Call all users in the Existing Customer Call Queue

Everything Else Calls all users in the Existing Customer Call Queue

Call Queues:

New Customer: Ian, Maja, Deborah, Costa & Mohammed

Existing Customer: Ian, Maja, Deborah , Costa & Mohammed

Everything Else: Ian , Maja, Deborah, Costa & Mohammed

Answer 1

Hi @IBN ,

For these 4 users when they call out it should ring out as the 03XXXXXX442 number.

For this requirement, you may consider setting up the caller ID policies. More details, you can refer to the documents below:

• Manage caller ID policies in Microsoft Teams
• More about Calling Line ID and Calling Party Name

And as regards to configure the auto attendant and call queues, hopefully you can find instructions in the following article helpful:

• Set up an auto attendant
• Create a call queue

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