Azure Document Intelligence in Foundry Tools
An Azure service that turns documents into usable data. Previously known as Azure Form Recognizer.
Forms Recognizer analyzeresults API timeout - http 200 - error code - 3018
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Michael, Bibin
51
Reputation points
We use azure forms recognizer with custom model. The process has been working great with max 2-3 requests failed in last 3-4 months.
But for last 1 week, daily we see atleast 10 failures while trying to get analysis results.it seems to be happening between 7 am and 8 am EST. Any help on this would be very much appreciated.
API : GET analyzeresults
version : "2.1.0"
error code from response : "3018"
error message from response : "Timeout on getting OCR result. Timeout on getting OCR result. Latest status from OCR: {\"status\":\"running\",\
Azure Document Intelligence in Foundry Tools
Foundry Tools
Foundry Tools
Formerly known as Azure AI Services or Azure Cognitive Services is a unified collection of prebuilt AI capabilities within the Microsoft Foundry platform
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YutongTie-9091 54,026 Reputation points Moderator2022-04-28T03:08:51.673+00:00 Hello @Michael, Bibin
I will highly recommend you to raise a support ticket to work with a support engineer to check the backlog. Please let me know if you have no support plan to do so, I can help you to enable a free one.
At the meantime, could you please share your region to me, I will check with product team to see any ongoing issue as well.
Sorry for the experience.
Regards,
Yutong -
Michael, Bibin 51 Reputation points
2022-04-28T04:23:29.59+00:00 Hi @Anonymous , Thanks for your response.. It would be very helpful if you can help enable a free support plan for this as we currently dont have a support plan. Our service location/region is East US..
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Michael, Bibin 51 Reputation points
2022-04-28T14:39:39.973+00:00 Today we have more than 40 requests that failed.. Appreciate any help on this,thanks.
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