@Giovanny Jaramillo Thanks for posting in our Q&A.
Some people has fed back this issue, but there is no solution provided. For this issue, it is needed to check some logs based on your specific environment to find the root cause. For such log analysis issue, Q&A is not the good channel. Given this situation, it is suggested to create an online support ticket. Here is the support link:
Thanks for your understanding.
If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.