How to restore a deleted account in authenticator app

Vi Trinh 101 Reputation points
2022-04-27T23:37:45.537+00:00

Hello,
I accidentally delete an account in the authenticator app so I could not sign in to one of the account because it requires the code in order to sign in. Please advise how to restore the account.

Microsoft Security | Microsoft Authenticator
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2 answers

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  1. Anonymous
    2022-04-28T00:01:23.61+00:00

    You can't restore accounts selectively. Your options are to restore from a backup (assuming there is one) or work with the service provider's methods for account recovery.
    https://techcommunity.microsoft.com/t5/azure-active-directory-identity/how-it-works-backup-and-restore-for-microsoft-authenticator/ba-p/1006678

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    4 people found this answer helpful.

  2. Anonymous
    2022-04-28T21:02:25.057+00:00

    Make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake.
    https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.

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