Email format issue

Question

Dear All,

We have configured coexistence environment of Lotus and exchange 2019 both can send and recieve emails and working fine but when some users send email from lotus to exchange its email format distort and when we send from gmail to exchange its format is ok.I need to know what is reason behind it what should we can do to resolve this issue.

Answer 1

Hi @Asim Khan Sherwany

I would suggest you enable the pipeline tracing log on your Exchange server to check if the changes are made before or after the mail coming into Exchange server.

Pipeline tracing captures copies of email messages from a specific sender as they move through the Transport service on Mailbox servers, the Mailbox Transport Delivery service on Mailbox servers, and through Edge Transport servers. Pipeline tracing captures verbose information about the changes that each transport agent applies to messages in the transport pipeline in message snapshot files. By examining the contents of the message snapshot files, you can determine whether the transport agents have applied the changes to the messages in the transport pipeline that you expected. If you are troubleshooting a problem, you should determine which transport agent is at fault. Then you can focus your troubleshooting efforts on that agent to resolve the problem. You can then view the message snapshot files again to verify that your solution is successful.

Step 1: Use the Exchange Management Shell to configure the pipeline tracing sender address

Set-TransportService Mailbox01 -PipelineTracingSenderAddress ******@external.com  

Step 2: (Optional) Use the Exchange Management Shell to specify a custom pipeline tracing folder

Set-TransportService Mailbox01 -PipelineTracingPath "D:\Hub\Pipeline Tracing"  

Step 3: Use the Exchange Management Shell to enable pipeline tracing

Set-TransportService Mailbox01 -PipelineTracingEnabled $true  

Refer to the official document to get more information:
1. Pipeline tracing
2. Exchange Server: Configure pipeline tracing

Because of the disk space and security concerns associated with pipeline tracing, pipeline tracing is a temporary action for diagnostic or troubleshooting purposes. Whenever you enable pipeline tracing, always remember to disable it when you are finished.

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