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Problem login personal email

Apollonia Vena 1 Reputation point
2020-09-01T12:03:40.33+00:00

Hello,
I have a problem logging in. I can only log in with my personal email and not with the company email.

How can I do?
Thank you for your time
Regards

Apollonia

Microsoft Teams | Microsoft Teams for business | Other

2 answers

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  1. Vaibhav Chaudhari 39,011 Reputation points Volunteer Moderator
    2020-09-01T12:14:39.257+00:00

    Perhaps there are some policies or restrictions enforced by your company. You can try reaching out to your Company support team

    Please don't forget to Accept Answer and Up-vote if the response helped -- Vaibhav

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  2. Sharon Zhao-MSFT 25,771 Reputation points Microsoft External Staff
    2020-09-02T03:05:36.907+00:00

    Hi ApolloniaVena-3970,

    Do you mean that you only cannot log in Teams? Or all the office products by the company email?

    Does anyone else have the same issue?

    Does this issue persist all the time?

    It recommends you clear the Teams client cache as below:

    1. Go to File Explorer, and type in %appdata%\Microsoft\teams.
    2. Once in the directory, delete any file in the following folders:
      %appdata%\Microsoft\teams\application cache\cache
      %appdata%\Microsoft\teams\blob_storage
      %appdata%\Microsoft\teams\Cache
      %appdata%\Microsoft\teams\databases
      %appdata%\Microsoft\teams\GPUcache
      %appdata%\Microsoft\teams\IndexedDB
      %appdata%\Microsoft\teams\Local Storage
      %appdata%\Microsoft\teams\tmp

    In addition, you can ask for help in https://answers.microsoft.com/en-us/msoffice/forum/msoffice_o365Admin?sort=LastReplyDate&dir=Desc&tab=All&status=all&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=all&isFilterExpanded=false&page=1. This forum can provide more help in Office 365 account.

    If the response is helpful, please click "Accept Answer" and upvote it.

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