Welcome message appears only after user input

Fang, Wenfei 6

I created Web App Bot from QnA Maker. The welcome message appears okay in the test, but it appears only after user input on Teams. How can I make it appear at the beginning?

romungi-MSFT 48,501 Reputation points Microsoft Employee

2022-05-02T14:57:38.727+00:00

@Fang, Wenfei Adding the tag "office-teams-app-dev" for insights from Teams experts.
I believe for teams the welcome message is triggered based on activity by user so the welcome message is sent only after the first message is sent. In this case i think you should use proactive messages which sends a message to user not in any response to a request from a user. Please see this page for more details on the basics of conversation with respect to teams bot.

1 answer

Nivedipa-MSFT 3,076 Reputation points Microsoft Vendor

2022-05-05T06:18:38.557+00:00

To send welcome message at the beginning you have to send proactive message.

A proactive message is any message sent by a bot that isn't in response to a request from a user.
This can include messages, such as:
Welcome messages
Notifications
Scheduled messages

You can refer below doc for sending proactive messages.
https://learn.microsoft.com/en-us/microsoftteams/platform/bots/how-to/conversations/send-proactive-messages?tabs=dotnet

Thanks,
Nivedipa

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1 person found this answer helpful.
Nivedipa-MSFT 3,076 Reputation points Microsoft Vendor

2022-05-24T05:16:06.547+00:00

@Fang, Wenfei - If the above answer is helpful for you, you can accept it as answer. This can be beneficial to other community members. Thank you
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Welcome message appears only after user input

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