My Azure ML studio is not loading

Question

My Azure ML studio is not loading

Anonymous

Hello,

I am trying to enter my ML studio, however when I launch it, the window opens and appears to be loading (it says: loading workspace) but it reamins this way for a long time and I cannot access it. I have had this problem for a couple of days now and have tried it on different web browser and the result is the same.

Please your help or feedback to solve this as soon as possible.

Thank you!

GiftA-MSFT 11,176 Reputation points

2022-05-03T00:43:02.093+00:00

Hi, thanks for reaching out. Are you still experiencing this issue? If so, can you please share the region of your resource? Is this Azure ML Classic or Studio? Have you tried private browsing?
Anonymous

2022-05-03T07:44:00.403+00:00

Hello,

Yes I am still experiencing this issue. The region of my resource is West Europe. I can access my account perfectly but then when I try to launch the ML Studio it goes on a loop saying "Loading workspace" and I can never enter. I have tried with different browsers (Chrome, Firefox, Safari, and microsoft edge) and also private windows and nothing is working.
Anonymous

2022-05-03T08:24:37.73+00:00

Also the problem is only with my account, as there is other people that work with me in the same resource group (azrgy-ml4p-01) and their accounts are working perfectly, they can log in into their Azure ML studio and even mine without an issue. However, on my side I cannot log into any Azure ML Studio, nor mine and theirs. I have also checked with the IT department at my organization and from this side my account should be working just fine, I can enter other Azure platforms except for Azure ML studios, which is the focus of my projects.
GiftA-MSFT 11,176 Reputation points

2022-05-03T15:16:04.173+00:00

Just to rule out device issue, have you tried using a different device?
Anonymous

2022-05-04T07:31:42.593+00:00

Yes, I have tried from different devices.
GiftA-MSFT 11,176 Reputation points

2022-05-09T16:48:08.027+00:00

Thanks for the details and sorry for delayed response. Above you mentioned other people can log into your AML studio without issues, so it seems to be a device or network issue if you ask me. However, you also mentioned that you can access other Azure platforms except Studio. I think this issue requires further investigation through a support request. Please raise a support request for proper diagnosis of the issue.

3 answers

Your answer

GiftA-MSFT 11,176 Reputation points

2022-05-03T00:43:02.093+00:00

Hi, thanks for reaching out. Are you still experiencing this issue? If so, can you please share the region of your resource? Is this Azure ML Classic or Studio? Have you tried private browsing?
Anonymous

2022-05-03T07:44:00.403+00:00

Hello,

Yes I am still experiencing this issue. The region of my resource is West Europe. I can access my account perfectly but then when I try to launch the ML Studio it goes on a loop saying "Loading workspace" and I can never enter. I have tried with different browsers (Chrome, Firefox, Safari, and microsoft edge) and also private windows and nothing is working.
Anonymous

2022-05-03T08:24:37.73+00:00

Also the problem is only with my account, as there is other people that work with me in the same resource group (azrgy-ml4p-01) and their accounts are working perfectly, they can log in into their Azure ML studio and even mine without an issue. However, on my side I cannot log into any Azure ML Studio, nor mine and theirs. I have also checked with the IT department at my organization and from this side my account should be working just fine, I can enter other Azure platforms except for Azure ML studios, which is the focus of my projects.
GiftA-MSFT 11,176 Reputation points

2022-05-03T15:16:04.173+00:00

Just to rule out device issue, have you tried using a different device?
Anonymous

2022-05-04T07:31:42.593+00:00

Yes, I have tried from different devices.
GiftA-MSFT 11,176 Reputation points

2022-05-09T16:48:08.027+00:00

Thanks for the details and sorry for delayed response. Above you mentioned other people can log into your AML studio without issues, so it seems to be a device or network issue if you ask me. However, you also mentioned that you can access other Azure platforms except Studio. I think this issue requires further investigation through a support request. Please raise a support request for proper diagnosis of the issue.

Answer 1

T. Kujala 8,761

Hi @Anonymous ,

Have you tried it by using a Chrome browser?

Here is a quite similar issue.

https://learn.microsoft.com/en-us/answers/questions/576536/not-able-to-access-to-microsoft-machine-learning-s.html

Answer 2

Anonymous

Hello,

Yes I am still experiencing this issue. The region of my resource is West Europe. I can access my account perfectly but then when I try to launch the ML Studio it goes on a loop saying "Loading workspace" and I can never enter. I have tried with different browsers (Chrome, Firefox, Safari, and microsoft edge) and also private windows and nothing is working.

Answer 3

Talha Umar 0

I also faced the same issue and solved by deactivating some browser extensions.

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My Azure ML studio is not loading

3 answers

Your answer