Teams not getting shortcut for existing User, after Redeployment.

Stephen Mattern 41 Reputation points
2022-05-03T06:51:23.433+00:00

I am trying to remove an old version of Teams machine-wide installer and replace with a new version. After following steps in https://learn.microsoft.com/en-us/microsoftteams/msi-deployment (refer "Clean up and redeployment") I am finding that when the user logs back in, Teams is updated to the new version installed - however the "Microsoft Teams" shortcut is missing from %AppData%\Microsoft\Windows\Start Menu\Programs

I have viewed the squirrelsetup.log within %appdata%\squirreltemp however there are no obvious errors here.

I have looked at the %appdata%\Microsoft\Teams\logs.txt and noticed there is no entry of the following:

  • Executing squirrel command: --createShortcut=Teams.exe

So perhaps this is what is missing, only I am unsure how to force this?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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2 answers

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  1. Limitless Technology 39,501 Reputation points
    2022-05-10T09:15:32.343+00:00

    Hi ,

    This may be caused because Teams is never uninstalling correctly. Have you checked this article:

    https://learn.microsoft.com/en-us/microsoftteams/troubleshoot-installation

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  2. JimmyYang-MSFT 50,446 Reputation points Microsoft Vendor
    2022-05-13T10:02:03.99+00:00

    Hi @Stephen Mattern

    As a workaround, you may use the old MSI file to install and update to the latest version( auto-update is OK if you didn't disable it).


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