Room Finder not popping up the Room list in Outlook when click on under the Building; however, if we type it manually it shows up.

Shamyog 1 Reputation point


We created three Room lists for the room finder and added all the conference rooms based on their location; however, when we click on the drop-down arrow under the Building in Room finder, the Rooms are not listed; but if we type the Room list manually, it pops up. Is there a way that we can make all three Room lists populate automatically when the user clicks on the drop-down arrow under the building?


Would any help be much appreciated?

Thank you.

Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,486 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Kael Yao-MSFT 37,676 Reputation points Microsoft Vendor

    Hi @Shamyog

    From the screenshot it seems you are using OWA (Outlook on the web).

    Based on my test, the Recent buildings is a feature based on the past selections of the current mailbox.
    Which means, if the account hasn't booked the a room via the roomlist before, the roomlist would not appear automatically in the Recent buildings.

    And according to this link: How to configure the new Room Finder in Outlook
    currently it is not be possible to see all the roomlists.

    As a workaround, have you tried setting the city value for the rooms in the roomlist?
    Once you set the city value for the rooms, you should be able to see the roomlists via cities under All cities.
    Please note that it may take sometime (up to 24 hours) for the changes to take effect.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.