issue with team not able to login teams

IBN 4,416

Hello Teams Community,

Please i need your help on this.

i am unable to sign in to teams with my Domain account as shown below:

When i select the Teams Org I get a response "We are switching you to your other account. It'll take a moment"

1 answer

Yuki Sun-MSFT 41,146 Reputation points Microsoft Vendor

2022-05-04T03:09:17.417+00:00
Hi @IBN ,

To help narrow down the issue, please have a check via Teams web app(teams.microsoft.com) and see if you are able to log in Teams using your domain account there?

If it works fine in Teams web client, it's suggested to sign out Teams desktop client, clear local cache and then reinstall Teams to check the result:

Sign out and then quit the Teams desktop client.

Uninstall Teams via Control Panel.

Navigate to C:\Users\<UserName>\AppData\Roaming\Microsoft\Teams
(Note: The AppData folder may be hidden, in this case, please go to View on the ribbon, then tick the "Show Hidden folders" box.)

Delete all the content from this folder.

Download and then reinstall Teams at https://aka.ms/getteams.

In case the issue persists in Teams web client as well, please contact your IT admin to make sure a Teams license has been properly assigned to your account. You can share the steps below to your administrator to check the license:

As A global admin, login to Microsoft 365 Admin Center at https://admin.microsoft.com/.

Click on Users > Active Users, find your account and choose "Manage Product Licenses", make sure that your account has been assigned the proper license which includes Microsoft Teams.

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IBN 4,416 Reputation points

2022-05-04T14:08:20.137+00:00

Thank you for your reply.

When we try to sign in to the Microsoft 365 Admin Center. we get the below error:

Yuki Sun-MSFT 41,146 Reputation points Microsoft Vendor

2022-05-05T06:36:39.473+00:00

Hi @IBN ,

From the screenshot, seems like the account you used to sign in doesn't have the required permission. Please try contacting other global administrators instead.

IBN 4,416 Reputation points

2022-05-06T15:27:49.86+00:00

Thank you for your email.

My colleague re-added me back to Admin role but I am still not able to access it.

I opened the link that you sent but this refers to Teams for Business, I have the free Teams that comes with a Microsoft 365 for family, does this have a Global Admin?.

The colleague who opened our domain account is also not part of the Microsoft family account, so I assume I was invited as a guest.

Yuki Sun-MSFT 41,146 Reputation points Microsoft Vendor

2022-05-10T05:28:10.667+00:00

Hi @IBN ,

Is your colleague able to check if you have the Teams license from his end?

Yuki Sun-MSFT 41,146 Reputation points Microsoft Vendor

2022-05-12T09:43:53.23+00:00

Hi @IBN ,

Just checking in to see how things are going on with this issue. Do you still need help on this?

IBN 4,416 Reputation points

2022-05-13T11:24:22.23+00:00

Thank you for your reply.

My colleague informed me that the process that you recommended involves the Microsoft Admin and adding me to her Microsoft account.

We have 2 separate Microsoft accounts and previously she invited me to join ALL5.xx.com (I assume as a guest).

She has tried again to invite me but I am still not able to access. I am still able to login to Teams Web with our domain via the web but now I cannot access ALL5.xxx.com on my cellphone.

She has access to Microsoft 365 Admin, but that is her own account not a company account.

As a company we have an email domain All5xxx.com but we do not have a Teams org set up using this domain,

One of my user Zandile has set up an ALL5xxx.com as a Teams org on her Gmail account, to which I am a guest.

I would also like to understand how I can become an Admin for a Family Microsoft 365 account, as we don’t seem to have an Admin.

Yuki Sun-MSFT 41,146 Reputation points Microsoft Vendor

2022-05-16T09:31:07.127+00:00

Hi @IBN ,

Thanks for the response.

I am still able to login to Teams Web with our domain via the web but now I cannot access ALL5.xxx.com on my cellphone.

Sorry but I don't really get what you meant. Are you referring to "ALL5.xxx.com" by "our domain"? In other words, there's no issue in Teams web client, right?

Then regarding your concern about if there's an admin for Family Microsoft 365 account, it's recommended to post in the dedicated answers community for Microsoft 365 subscriptions for further confirmation.
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