Bluescreen using vpn 100% reproducible

Marcus 21 Reputation points
2022-05-04T06:44:25.64+00:00

Hello.

Yesterday i got alot of bluescreens, and i eventually traced it back to my VPN connection. When connected to a VPN, i bluescreen any time i try to ping or access anything on that network. Both through wifi and LAN. Bluescreens within seconds every time, 100%reproducible.'
Problem first occurred yesterday after a reboot.

Info:

What I've tried as of writing:

  • Update windows
  • Update drivers
  • Reinstall VPN
Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,175 questions
Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
2,312 questions
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Accepted answer
  1. Docs 15,491 Reputation points
    2022-05-05T14:11:29.983+00:00

    For updating Intel drivers you can use either the Lenovo website drivers or the drivers from the Intel driver and support assistant.

    Drivers can be saved to the desktop.

    The internet can be disconnected by removing Etheret (Cat5e, etc.), and Wifi (hardware off if available).

    https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html
    https://www.intel.com/content/www/us/en/support/detect.html

    Any software that had drivers that was involved in the crash(es) can either be uninstalled or uninstalled and reinstalled.

    During the troubleshooting it's best to uninstall so that you can achieve an end point quickly where there are no BSOD or unexpected shutdowns and restarts.

    Then reinstall software and monitor for recurrent BSOD and unexpected shutdowns and restarts.

    This can reduce the total troubleshooting time.

    There were multiple entries in the event logs reporting bacstac corruption.
    This was not related to the BSOD and was just a finding.

    Make sure that the software related to TAP-Windows Adapter V9 / tap0901.sys is completely uninstalled.
    It can be reinstalled whenever you need to use it but the longer the time between reinstallation the more time to confirm computer stability / instability.

    Please use reliability monitor to get a better view of what is happening:

    https://www.howtogeek.com/166911/reliability-monitor-is-the-best-windows-troubleshooting-tool-you-arent-using/

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  1. Docs 15,491 Reputation points
    2022-05-04T08:50:57.7+00:00

    Please run the V2 log collector and post a share link into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

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    1 person found this answer helpful.

  2. Docs 15,491 Reputation points
    2022-05-05T06:17:57.22+00:00

    Please perform the following steps:

    1) Uninstall Fortinet software using the applicable uninstall tool.

    https://docs.fortinet.com/document/forticlient/7.0.0/administration-guide/7962/uninstalling-forticlient#:~:text=Go%20to%20Settings%2C%20then%20unlock,Windows%20Add%2FRemove%20Programs%20application.

    https://www.fortinet.com/products/endpoint-security/forticlient

    https://support.fortinet.com/welcome/#/

    2) Make sure that Microsoft Defender is on

    3) Run the V2 log collector > post a new share link into the newest post

    4) Reinstall any of these drivers if available on the Lenovo website:

    e1d68x64
    netwtw08
    sntie.sys
    tap0901.sys

    5) If there are no BSOD or unexpected shutdowns or restarts for the next two days then you can reinstall Fortinet software

    fortifilter FortiClient NDIS 6.3 Packet Filter Service c:\windows\system32\drivers\fortifilter.sys

    e1dexpress Intel(R) PRO/1000 PCI Express Network Connection Driver D c:\windows\system32\driverstore\filerepository\e1d68x64.inf_amd64_128a45a0c539b1b7\e1d68x64.sys

    netwtw08 ___ Intel(R) Wireless kortdriver for Windows 10 64-bit c:\windows\system32\drivers\netwtw08.sys

    sntie SIMATIC Industrial Ethernet (ISO) c:\windows\system32\drivers\sntie.sys

    tap0901 TAP-Windows Adapter V9 c:\windows\system32\drivers\tap0901.sys

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  3. Docs 15,491 Reputation points
    2022-05-05T09:24:32.8+00:00

    These were the misbehaving drivers in the latest BSOD with bugcheck 1E:

    tap0901.sys
    e1d68x64.sys
    sntie.sys

    1) If possible uninstall any of these software / drivers and only reinstall what you cannot wait to use.

    a) OpenVPN 2.5.6-I601 amd64 2.5.029 OpenVPN, Inc. 20220505

    TAP-Win32 Adapter V9 or
    OpenVPN driver or COMODO
    https://openvpn.net/community-downloads/
    http://forums.comodo.com/index.php?action=dlattach

    b) Intel(R) Ethernet Connection (6) I219-LM
    e1d68x64.sys

    c) SIMATIC Industrial Ethernet (ISO)
    sntie.sys

    2) Uninstall and reinstall as needed the software related to BACstac

    Name [00000017] TAP-Windows Adapter V9
    Adapter Type Ethernet 802.3
    Product Type TAP-Windows Adapter V9
    Installed Yes
    PNP Device ID ROOT\NET\0001
    Last Reset 05/05/2022 09:53
    Index 17
    Service Name tap0901
    Driver C:\WINDOWS\SYSTEM32\DRIVERS\TAP0901.SYS (9.24.6.601, 38.98 KB (39,920 bytes), 05/05/2022 09:26)

    Name [00000013] Intel(R) Ethernet Connection (6) I219-LM
    Adapter Type Ethernet 802.3
    Product Type Intel(R) Ethernet Connection (6) I219-LM
    Installed Yes
    PNP Device ID PCI\VEN_8086&DEV_15BD&SUBSYS_227917AA&REV_30\3&11583659&1&FE
    Last Reset 05/05/2022 09:53
    Index 13
    Service Name e1dexpress
    Driver C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\E1D68X64.INF_AMD64_128A45A0C539B1B7\E1D68X64.SYS (12.18.9.17, 604.60 KB (619,112 bytes), 27/07/2020 06:22)

    e1dexpress Intel(R) PRO/1000 PCI Express Network Connection Driver D c:\windows\system32\driverstore\filerepository\e1d68x64.inf_amd64_128a45a0c539b1b7\e1d68x64.sys

    sntie SIMATIC Industrial Ethernet (ISO) c:\windows\system32\drivers\sntie.sys

    tap0901 TAP-Windows Adapter V9 c:\windows\system32\drivers\tap0901.sys

    Event[46759]:
    Log Name: System
    Source: Service Control Manager
    Date: 2022-05-05T09:53:36.4500000Z
    Event ID: 7023
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: SE2020LT07.sinus.local
    Description:
    The BACstac service terminated with the following error:
    The configuration data for this product is corrupt. Contact your support personnel.

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  4. Docs 15,491 Reputation points
    2022-05-09T23:19:22.45+00:00

    Just checking if there's any progress or updates?

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.