Accidentaly removed BT700 Poly adapter.

Anonymous
2022-05-04T08:38:09.233+00:00

Hi i accidentaly removed BT700 Poly adapter in windows 10 from bluetooth and other devices and now windows doesnt recognize this device. Can you advice me how to come back to original condition?

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. F1234 5 Reputation points
    2023-09-07T14:52:33.37+00:00

    I have the same problem. The BT700 is not regonized anymore by my computer.

    What I already tied:

    • unplugged the BT700
    • removed the Poly Lense App
    • rebooted the computer
    • pluged-in the BT700
    • re-installed the Poly Lense App

    No Luck! The BT700 remains invisible / unaccessable. Could you please tell me how to re-install it?

    1 person found this answer helpful.

  2. Limitless Technology 39,511 Reputation points
    2022-05-04T22:58:39.3+00:00

    Hi @Anonymous

    You should be able to reboot your device, reinstall the BT700 and Windows 10 should recognize it. If not, please try it in a different USB port. If it's the headset that's not recognised rather than the Bluetooth adapter, please do the following:

    Connect the BT700 to your computer.
    Put your headset into pairing mode.
    Download the Poly Lens App if you don't already have it. Within the app you'll select "Pair" and your adapter will flash red and blue.
    Pairings are successful when you hear "pairing successful" and "PC connected".

    I hope this answers your question.

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