Hello
Thank you for your question and reaching out.
I can understand you are having some issues related to Cameras connected using Thunderbolt .
Windows system what you want to do is make sure that the cable that you’ve bought with your product is the same cable that came with your dock or peripheral you’re trying to connect. Plugable cables have a label on them that let you know which product the cable goes with.
I will also suggest you have look on below Microsoft guide for potential cause and solutions for this issue.
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