Outlook iOS app stuck on "Downloading Your Messages" for Gmail

Connor Bailey 16 Reputation points
2022-05-05T02:13:12.44+00:00

Hello,

I have been using the Outlook app on iOS recently for my Gmail account with no issue. But today, I updated my Google password, then all of a sudden my Outlook app was not syncing with Gmail any longer. I reset the account through Outlook, deleted and re-added the account, and I even deleted the whole app from my iPhone and redownloaded it to start from scratch.

Every time I re-add my Gmail account to the Outlook app, it says "Downloading Your Messages" with a small bar at the bottom that says "Updating...", but nothing ever updates. I've let it sit for 30+ minutes and nothing is happening.

For reference, my desktop Outlook application is still syncing just fine after I re-signed it into my Gmail account.

Has anybody else experienced this issue with Outlook for iOS, and is there a fix?

Thank you!

Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
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  1. Lloyd G 21 Reputation points
    2022-05-19T13:35:04.463+00:00

    So - my gmail on Outlook iOS has mysteriously started working today.

    No updates run (although I see there was a release yday that I am not going to risk installing now it’s working).

    All very strange

    Hope it’s also fixed for others too.

    2 people found this answer helpful.

  2. Philip nicoles 371 Reputation points
    2022-05-06T06:15:10.45+00:00

    You can try the below solutions to fix this problem:

    • Restart your iPhone
    • Verify your connectivity
    • Toggle airplane mode
    • Make sure you are connected to the correct wifi
    • Restart Mail app
    • Check Mail Fetch settings
    • Check Notification Settings
    • Remove and Re-Add the Email Account

    If the reply helped you, please remember to accept as answer.
    If no, please reply and tell us the current situation in order to provide further help.

    1 person found this answer helpful.
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  3. Alastair Hopkins 6 Reputation points
    2022-05-17T13:32:39.687+00:00

    I am also having this issue.

    1 person found this answer helpful.
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  4. seth9341 6 Reputation points
    2022-05-17T23:44:09.25+00:00

    I'm also having the same issue.

    1 person found this answer helpful.
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  5. Alex 6 Reputation points
    2022-05-18T04:23:03.803+00:00

    I am also having this issue.
    Using the newest iphone gigamax whatever, everything updated.
    Outlook on ios app around this last saturday gave me issues signing into one of my IMAP accounts. I have 7 emails I use through outlook, 1 outlook, 3 gmail, 3 custom IMAP domains. I can log into all accounts, but the 3 custom IMAP domains (running through gmail backend) are just stuck on "downloading messages". I've tried all sorts of uninstall, reinstall, remove outlook and other MS apps, etc, and nothing has worked. It appears to be an outlook problem as others are having the issue as well.

    1 person found this answer helpful.
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