Can't sign in my office 365 account

Aung Thu 21 Reputation points
2022-05-05T16:17:40.637+00:00

I can't sign in my office365 business account.
please check it. it display this message.

204976-199332-screen-shot-2022-05-05-at-103943-pm.png

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,253 questions
Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,373 questions
{count} votes

Accepted answer
  1. Xuyan Ding - MSFT 7,561 Reputation points
    2022-05-06T08:56:37.347+00:00

    Hi @Aung Thu ,

    1.If you simply failed to log in to the Microsoft 365 portal with your account, it is recommended that you try the account recovery option and try logging in InPrivate mode with a new browser. Or you could contact your administrator to confirm if there is an issue with the account license and if the account is still active and not expired.

    2.If you are invited to collaborate in a shared SharePoint folder as an external user, you need to verify that your account is added as a guest to Azure Active Directory in your organization's tenant.

    Microsoft 365 admin center > Azure Active Directory admin center > Users > All users
    199562-screenshot-2022-05-06-151800.png


    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    0 comments No comments

1 additional answer

Sort by: Most helpful
  1. T. Kujala 8,706 Reputation points
    2022-05-05T16:48:39.67+00:00

    Hi @Aung Thu ,

    Have you verified that your username is correct?

    Check also the following link.

    https://learn.microsoft.com/en-us/office365/troubleshoot/sign-in/sign-in-to-office-365-azure-intune