Not getting any verification code on Microsoft Authenticator Android App.

Christina Szeman 1 Reputation point


I had some problems with my Authenticator app to the point where I had to delete all those accounts that were attached to it. I had to uninstall and reinstall it.

Then I had to verify my Microsoft account, but I have not received an email or a text message. What is going on here and now? How can I fix this issue?

I should also mention here that I connected Gmail with Outlook, so this might have something to do with this issue.

I also unlinked my Outlook account in Gmail. But I can't figure out how to do that in Outlook. I need help with this. I also have the option to scan a QR code, but I cannot find where to do that on my laptop online.

By the way, I did manage to unlink Gmailify from Gmail. But I cannot do the same on Outlook. I need to do this to see if that is the issue why I am not getting any emails or phone messages with a code attached to them.

A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
5,079 questions
Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
6,113 questions
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  1. risolis 8,711 Reputation points

    @Christina Szeman

    I just wanted to know if you were able to get there after showing you with the output provided above.


    Please "Accept the answer" if the information helped you. This will help us and others in the community as well.

    1 person found this answer helpful.

  2. risolis 8,711 Reputation points