Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
5,890 questions
Same issue here!
Microsoft Authenticator Unable to recover backup
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 94%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
SkhanPN
11
Reputation points
Hi,
I have lost my phone(Android) where I had set-up Microsoft Authenticator, I remember well that I've enabled backup. Now I would like to restore that backup to my new phone(Android).
I've installed Authenticator app on my new phone and trying use the option "begin recovery" to restore the backup from my old device. Once I click "Begin Recovery" option it prompts me to login and I've entered my creds , after that it loads for sometime and finally give the below error:
Unable to recover
Something went wrong. Please send us logs using the send logs options.
Could someone please advise here on how to address this issue. I'm facing a lot of trouble as for almost all the I use have enabled with this authenticator. Now that I don't have access to Authenticator I'm unable to login to any of my accounts.
PS: I'm entering the correct account details while logging in the Authenticator and I've enabled backup in my previous phone
Thanks in advance
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(0, 28.999999999999996%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
bdglunde 1 Reputation point2022-05-09T03:21:33.003+00:00 Having the same problem. What a pain in the rear, wish we would just use google authenticator.
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bdglunde 1 Reputation point
2022-05-09T03:21:41.763+00:00 Having the same problem. What a pain in the rear, wish we would just use google authenticator.
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risolis 8,701 Reputation points2022-05-09T05:34:45.257+00:00 Hello
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risolis 8,701 Reputation points
2022-05-09T05:34:51.787+00:00 -
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(278.4, 72%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKC%3C/text%3E%3C/svg%3E)
Kuljit Chana 1 Reputation point2022-05-09T08:44:36.28+00:00 Having the same problem, had to send my phone in for repair and ensured the Microsoft Autheticator App was fully backed up.
Please could this be rectified asap. I had loads of 2FA accounts within this app which i need to obtain access too.
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3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EO%3C/text%3E%3C/svg%3E)
OzarkCDN 1 Reputation point2022-05-09T18:40:15.82+00:00 Same here - on my android and ios devices!
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(208, 72%, 30%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EB%3C/text%3E%3C/svg%3E)
bh7759 1 Reputation point2022-06-01T03:52:40.807+00:00 Same problem here. Initially I was getting the "something went wrong" error, now it says there is not a backup stored for my account.