Cisco AnyConnect login fails even though I use the correct password and confirm login in the authenticator app

Emilie Høgagard 6 Reputation points

Since my computer crashed, I have taken over my husband's Lenovo laptop. I have installed Cisco AnyConnect and am trying to access my University VPN (remote-access). I get as far as typing in my credentials and confirming the login in the authenticator app on my phone. But then Cisco says "login failed." In the message history it says "user credentials entered" and then "user credentials prompt cancelled."
I have already changed the firewall settings so that Cisco is allowed through, and I have tried using my mobile connection with the same result..
What can I do?200148-cisco.png

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
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