Locked out of sending emails.

Question

My account got hacked. I changed all my passwords and can now receive emails but I cannot send any. I get a message telling me im not a valid sender anymore because im a suspected spammer and contact my admin. I am the admin, but I can't seem to figure out how to solve this issue. help please.

Answer 1

Hi @Jason Symonds ,

If you have admin privileges, you can unblock yourself.

You can follow the next guide for removing your restriction.

https://learn.microsoft.com/en-us/microsoft-365/security/office-365-security/removing-user-from-restricted-users-portal-after-spam?view=o365-worldwide#use-the-microsoft-365-defender-portal-to-remove-a-user-from-the-restricted-users-list

Answer 2

Hi @Jason Symonds

Agree with the suggestions above, you could manage the blocked users from Microsoft 365 Defender portal Or using Exchange Online PowerShell

Get-BlockedSenderAddress  
Remove-BlockedSenderAddress -SenderAddress <emailaddress>  

Make sure you have below roles to perform the operation

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