Microsoft Authenticator is stuck on backups. Won't recover an old backup or create a new one.

Question

Title says most of it. I reset my phone, now I'm trying to recover my backup from Microsoft Authenticator, however I receive an error screen that reads "something went wrong, please send us logs" and the recovery fails. I'm locked out of all my accounts because I cannot verify my logins.

So I tried giving up on the recovery. I reached for the companies asking them to remove 2FA from my accounts. Then I logged in straight into the Microsoft Authenticator app, without recovering the backup, planning to start again freshly, add all the accounts again and create a new backup. But when I tried to turn on the backup option, it gave me the same error as before: "something went wrong, please send us logs".

So I can't recover my backup and can't create a new backup. I really need support in this.

Answer 1

I was having this exact same issue and then I realised that I only ever open the app and try and do a backup from my one location. Here I have a firewall. I dropped off the WiFi on to 5G and suddenly the backup works. Something in the firewall is blocking the backup. Have you tried doing the same?

Answer 2

Hi friend. This problem solved itself eventually, I could never figure out a solution by myself, it just started working again. But I had tried this suggestion you gave me. I tried several different devices and network connections and it didn't make a difference. I believe the problem was by Microsoft sever's side.