9,812 questions
By design unfortunately:
https://www.theverge.com/2023/5/3/23709297/microsoft-edge-force-outlook-teams-web-links-open
Never saw this before... default browser is changing by opening Outlook
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Kurt Stichelmans
661
Reputation points
Outlook version: 2019 version 1808 (build 10384.20023)
I set my default browser on Chrome.
I put a html page on my desktop and open that file.
It opens with Chrome.
I open Outlook and I see that the icon of my html file changes into the e of Edge. So it changes my default browser setting.
It happens in a citrix environment, but we have dozens of citrix environments and none of them shows this anomaly.
When I first open Outlook and after that I changes my default browser it gives me Chrome as default browser (opening html file outside Outlook). Then when I click a link in my Outlook it opens Edge and my default browser changed again to Edge.
Have anyone seen such a funny action? And is there a solution for this?
Thanks in advance.
Kurt
Outlook | Windows | Classic Outlook for Windows | For business
{count} votes
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Frieda D 0 Reputation points2023-05-17T13:38:16.3533333+00:00 I have just run into the same trouble and I cannot undo it despite making chrome my default browser and choosing chrome to open http and https files. Under windows 11 there is no option for 'choose default apps for protocols'. I had to manually look for http etc but although the change appears to be accepted under default apps when I open up an email in outlook and select a link it takes me back to Microsoft Edge and shows the actual email on the right hand of the screen. It appears to be a new annoying feature. Not happy. I even tried resetting to default settings and then re-selected chrome as default browser and chrome for http and https. No luck.
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Frieda D 0 Reputation points
2023-05-18T09:22:47.4033333+00:00 -
Frieda D 0 Reputation points
2023-05-18T09:24:17.8866667+00:00 Just letting you know about an update coming your way if you use Microsoft Outlook. That’s if it has not already arrived.
I had the pleasure last night. (I am being sarcastic in case you don’t realize)
When you click on a link in outlook then don’t be surprised if it opens in Microsoft Edge even if you have selected Google Chrome as your default browser including http and https.
It is a new functionality!
Guess we either get used to it or wait for Google to take them to court!
Did hours of trouble shooting to no avail. Then contacted Microsoft support this morning. They did not know and tried the same troubleshooting I did last night. Showed them an article I found on an online forum.
https://www.theverge.com/2023/5/3/23709297/microsoft-edge-force-outlook-teams-web-links-open
Asked the support team if the information in the link was a scam etc or true. Even they did not know to begin with. I feel sorry for those on the front line when the Corporation they work for dont let them know about this new functionality. Shame on Microsoft.
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Accepted answer
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Andy David - MVP 157.8K Reputation points MVP Volunteer Moderator2023-05-17T14:49:49.7133333+00:00
3 additional answers
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Kurt Stichelmans 661 Reputation points
2022-05-12T07:47:55.413+00:00 FaeryFu,
That are the things I did more than 10 times already. I should give that also as a possible answer but Outlook is the actor in this: it just keeps changing the default apps!
What I just did to verify (again and again).
I went to default apps and changed it in Chrome for http and https.
I also connected Chrome as default app to html shortcuts
I also opened Chrome and in Chrome I clicked the set as standard browser.I opened Outlook and watched....
I went back to default apps and see:
After that I went to Outlook and disabled all plugins, but all of them. Same steps, same result.
And I tested it also with Word and Excel but those applications didn't change the default browser app.I keep looking but there is none to be found in forums or other support services.
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Faery Fu-MSFT 19,751 Reputation points Moderator2022-05-16T06:22:33.273+00:00 Click on Start > Settings > Apps > Default Apps
Scroll down to Set defaults for app and select Google Chrome > Manage
Scroll down the list and select every item with MS Edge as default and change to Chrome.Likewise, scroll down to MS Edge, select, and change defaults to Chrome where desired.
Go back into Outlook to determine if link takes you into Chrome.
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Kurt Stichelmans 661 Reputation points
2022-05-16T11:21:23.71+00:00 I can 100% follow the procedure to change the default app(s).
But that is not the issue.When I change everything into CHROME and Outlook was already open before the change to CHROME, all links and shortcuts, ... open with CHROME.
But if I close Outlook and open Outlook again by opening Outlook the default apps are all turning into EDGE again.
Or if Outlook is not started and I change everything to open with CHROME and then I start Outlook all is turning into EDGE again.I did create a .mov to show what it really does. I start thinking it must something be with the server the user logs on. But I don't know for sure at this moment.
This is the url where you can view the problem.
It shows Chrome is attached to html. Outlook opens (I choose a profile) and the icon turns into the icon of Edge. Just by opening Outlook.Strange isn't it?
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Faery Fu-MSFT 19,751 Reputation points Moderator
2022-05-17T09:45:35.36+00:00 Hi @Kurt Stichelmans ,
Thanks for your quick reply.
I have noticed that the video you provided including your personal information, to protect your privacy, I deleted that viedo.According to my test on my Outlook Version 2204 (Build 15128.20224), I tried to reproduce your issue, it worked normal.
In order to verify, what detailed version of Outlook are you using?( File > Office Account >About Outlook ** ) Please make sure taht you have upgrade it to the latest version via **File > Office Account > Update Options > Update Now.Some 3rd-party add-ins may cause this issue, run Outlook in safe mode and see if the issue continues:
Press "Win+R", type outlook /safe in run command.Does the issue occur with other profiles? If the issue only exist on the specific profile, that may be the corrupted profile cause this problem.
We suggest you delete the corrupted profile and create a new profile to test via Control Panel > Mail > Show Profiles > Add , then re-connect your account and see it it works. -
Kurt Stichelmans 661 Reputation points
2022-05-17T13:39:15.123+00:00 FaeryFu,
We keep trying. But I did already disable all plugins.
I created a new profile, I removed all other profiles, I started in safe mode..... it changes to Edge.
Version
/ 
After trying to update:
Did now remove some Windows updates to see if they interfere but no luck for now.
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Faery Fu-MSFT 19,751 Reputation points Moderator
2022-05-26T06:17:28.063+00:00 Hi @Kurt Stichelmans ,
It has been along time since you last reply to me, I just check if there is any update on this thread?
- In order to exclude the impact of version, please upgrade it to the latest Version 1808 (Build 10386.20017).
- Given that windows updates making no difference. So, it is recommended you perform a clean boot.
If your issue has been resolved, please kindly share the solution here.
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Faery Fu-MSFT 19,751 Reputation points Moderator
2022-05-30T08:50:21.223+00:00 Hi @Kurt Stichelmans ,
Just check if you try to perform a clean boot? Does it work?
If you still need further help, feel free to contact us. -
Frieda D 0 Reputation points
2023-05-17T13:39:58.22+00:00 Yes, I did the same and had your results. Not happy.
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Frieda D 0 Reputation points
2023-05-17T23:01:18.0933333+00:00 exact same issue. Every time I change it back to default to Chrome then outlook links revert back to Edge. Not happy. I assume this is a Microsoft problem. Perhaps by design.
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Faery Fu-MSFT 19,751 Reputation points Moderator
2022-05-11T06:07:15.707+00:00 Hi @Kurt Stichelmans ,
Welcome to our forum!
As far as I know, this cannot be controlled by outlook client and you will need to configure them through your control panel, settings or the browser itself.
You’re hyperlinked in Outlook message is directly related to HTTP or HTTPS, select HTTPS, for instance, click on Google chrome.- Go to Settings > Default apps > choose default apps by protocol.
- Select HTTP and HTTPS, click on Google chrome.
Hope this can help you!
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.-
Frieda D 0 Reputation points
2023-05-17T22:59:23.3266667+00:00 there is no default by protocol option with windows 11. Manually scrolled to http and https and made chrome default but still outlook email links default to edge.
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Helm, Y 1 Reputation point2022-08-09T11:29:37+00:00 Hey Folks,
we have the exact same problem on our end. We updated everything, we disabled every Add-In and we tried everything that we can think of but the problem still exists. We did not reinstall Windows since its a important server for our clients and they need it every day. Is there any new solutions to this issue?
Thanks, Yannik