Co-Management Workloads Troubleshooting

Matt Dillon 1,211 Reputation points
2022-05-10T15:44:41.357+00:00

I have added two laptops to SCCM collections that the following workloads point to:

Client apps
Office Click to run apps

Everything is working as far as installing apps from Company Portal, etc, but the Configuration Manager app from Control Panel shows CoMgmtSettingsPilotCApp and CoMgmtSettingsPilotO365 as Non-Compliant

CoMnagementHandler log shows:

Could not find one of the mandatory rules
Failed to merge/resolve rules. Error 0x8000ffff
Failed to process GET for assignment (ScopeId_792D08E3-068B-48EA-8BF6-C3F09DE6B187/ConfigurationPolicy_41efb6a4-6236-4be6-af9e-e4710a9da8de : 13). Error 0x8000ffff

The Google-fu is coming up empty. Thoughts?

Microsoft Intune Application management
Microsoft Intune Application management
Microsoft Intune: A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.Application management: The process of creating, configuring, managing, and monitoring applications.
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Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
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5 answers

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  1. Archana Sathaye 5 Reputation points Microsoft Employee
    2023-12-07T06:33:30.43+00:00

    Could not find one of the mandatory rules
    Failed to merge/resolve rules. Error 0x8000ffff

    This error is due to current active bug in MECM.

    Here is a workaround- Just Evaluate CoMgmtSettingsProd Policy first. Once it is compliant, then evaluate all other CoMgmtpilot settings individually to get into a complaint state.

    1 person found this answer helpful.
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  2. Matt Dillon 1,211 Reputation points
    2022-05-10T16:00:19.847+00:00

    Sorry - I pushed a Client reinstall from the SCCM console and now everything looks fine. It appeared the non-compliance came from a reg key not matching what was expected. "Workload settings is different with CCM registry. Current value is 8193, expected value is 8321" Seems to have self-corrected.....

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  3. Crystal-MSFT 46,171 Reputation points Microsoft Vendor
    2022-05-11T04:15:19.58+00:00

    @Matt Dillon , Thanks for posting in our Q&A. I am glad to hear that the issue is resolved. To help others who has the same issue to find the solution quickly. Here, please let me write a summary for the issue:

    Issue description:

    ========================

    Configuration Manager app from Control Panel shows CoMgmtSettingsPilotCApp and CoMgmtSettingsPilotO365 as Non-Compliant.

    CoMnagementHandler log shows: Could not find one of the mandatory rules, Failed to merge/resolve rules. Error 0x8000ffff. Failed to process GET for assignment 13). Error 0x8000ffff

    Resolution:

    ===========================

    Push a client reinstall from the SCCM console and the issue is fixed.

    Thanks for your time and have a nice day!


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  4. Martin Croteau 1 Reputation point
    2022-11-22T14:57:41.44+00:00

    Hello, we have the same exact issue in our environment. Reinstalling the client does not fix the issue. This is happening on all machines.
    Sometimes the values are merging and next cycle its not able to...

    Getting/Merging value for setting 'CoManagementSettings_Capabilities'
    Merging workload flags 8201 with 8193
    Merging workload flags 8201 with 8193
    Merging workload flags 8201 with 8225
    Merging workload flags 8233 with 8201
    Merging workload flags 8233 with 8257
    Merging workload flags 8297 with 12289
    Merged value for setting 'CoManagementSettings_Capabilities' is '12393'
    New merged workloadflags value with co-management max capabilities '16383' is '12393'
    Could not find one of the mandatory rules
    Failed to merge/resolve rules. Error 0x8000ffff
    Failed to process GET for assignment (ScopeId_E82F2DD4-2A86-42F9-9FFA-C9CC8A16FF2D/ConfigurationPolicy_5e847550-cc3a-4de4-a35c-bb0d71272649 : 7). Error 0x8000ffff


  5. Archana Sathaye 5 Reputation points Microsoft Employee
    2023-12-07T06:34:11.04+00:00

    .................

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