Screen share issue with MS Teams due to Citrix Optimization

Bala P 6 Reputation points
2022-05-10T22:29:15.197+00:00

I have user logged in through MAC OS and connecting VDI through Citrix application, he couldn't share the screen and its showing black tray when Teams is optimized.
After changing registry to unoptimize it starts working.
This issue started since feb 2022, is this an expected behavior for MAC users. Pls advise.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
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  1. Du, Yonglong 1 Reputation point
    2022-09-19T01:14:45.85+00:00

    Citrix Viewer app requires access to macOS Security and Privacy preferences for screen sharing to work. Users configure this preference in Apple menu > System preferences > Security & Privacy > Privacy tab > Screen recording and select Citrix Viewer.


  2. Santiago Sanchez Puig 1 Reputation point
    2022-12-05T09:00:21.707+00:00

    Wonderful solution given by DuYonglong-0486. After 6 month searching, this has been the solution

    Users configure this preference in Apple menu > System preferences > Security & Privacy > Privacy tab > Screen recording and select Citrix Viewer.

    Thanks

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  3. Bala P 6 Reputation points
    2022-12-09T15:59:45.953+00:00

    This got resolved after User enabled Screen recording from system Preference--> security & Privacy.
    He had to allow Microsoft teams app for screen recording from his MAC book

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  4. Gubyrina, Lolita 0 Reputation points
    2023-10-13T11:01:56.8633333+00:00

    I had the Security Settings set up as described in the answer already, however, it doesn't work for me. Do you have any other ideas on how to fix it?

    I have the latest version of Citrix App.

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