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Unexpected Charges in Azure of 72000+Taxes

Sanjay Jain, Oshnic IT Solutions Private Limited 41 Reputation points
2022-05-11T05:03:16.527+00:00

Dear Sir,

Please refer our support request raised # 2205100030001428 and subscription id: 5c196a4d-d8f0-437d-975e-32192ab8cadf

As you can see that we are a micro level company, we were very much shocked to receive the invoice for Rs. 85013/- of some unexpected charges. We have not utilized any service or support mentioned in the invoice. This amount is quite high for a small freelancer like us. We are not even paying this high amount in a complete one year. You may check that our Monthly invoicing is around 8-9k per month. We are availing basic plans in our subscription. You are requested to kindly check and arrange to waive off these charges which may be unknowingly charged by the system.

**--
Sanjay Jain
Oshnic IT Solutions Private Limited
Mobile: +91 90393-55510
Email: ****@osindia.in

Azure Cost Management
Azure Cost Management
A Microsoft offering that enables tracking of cloud usage and expenditures for Azure and other cloud providers.
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  1. SadiqhAhmed-MSFT 49,331 Reputation points Microsoft Employee Moderator
    2022-05-11T07:54:51.353+00:00

    @Sanjay Jain, Oshnic IT Solutions Private Limited Sorry for the painful experience!

    I understand that you have reached out to Azure billing support with support request #2205100030001428 for the unexpected charges. Currently, you request is being assigned to the support professional. It will be reviewed and the engineer will reach out to you soon.

    Update:
    Per recent update on your support request - refund has been initiated. Could you please confirm?

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    If the response helped, do "Accept Answer" and up-vote it

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  1. Alexis Felix 0 Reputation points
    2025-01-24T08:49:58.3233333+00:00

    Hello Azure Support,

    I am writing to request urgent assistance with a billing issue. I have been unable to create a ticket through your support system and have encountered a loop of repetitive questions without reaching a resolution.

    As a student, I was under the impression that I would receive developer account support. However, I was charged $614.71 on my debit card, an amount I cannot afford as it was meant for my rent.

    I have deleted all services linked to my account, yet I am still unable to remove my card information from your site. Please help me process a refund and remove my card details from your system.

    Thank you for your prompt attention to this matter.

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