Multiple VMs using the same Endpoint Manager device record

Question

Hi there,

I've got a situation where 3 VMware VMs of Windows10 are using the same device record in Endpoint Manager. The 2nd and 3rd VMs were duplicates of the original so I'm assuming that's how it ended up this way. If I search for the devices using their computer names I can only find one listed in Endpoint Manager, and under the device compliance section for this device it shows user logins and configs that apply to users that have only ever logged into one of the other VMs and never this one. So somehow all the 3 VMs are reporting back to this one Endpoint device record.

Does anyone have any idea how I can resolve? I'm assuming I need to check endpoint IDs on each VM but couldn't find where this is.

Answer 1

Your only supported path to my knowledge here is to delete and recreate the VMs as cloning of Windows endpoints is not supported for this exact reason.