missing archiv

Question

hello all,

we change a client from office 2013 to office 2021. Now Online Archiv is not displayed in Outlook. What can we do. Permission is ok (Full Access/Self)

Server: Exchange 2016 CU23

Answer 1

Hi @Chris ,

Any update here about your question, feel free to share your progress here if any. Some additional information below：

As I know, the online archive feature is available to some specific version of Outlook, it's recommended to follow this document to check if your Outlook 2021 could meet the requirements of license. I used to see the user using Office Home & Business version encountered the same problem.

If that's not your case, based on my research, I found a related document about How to troubleshoot an Exchange Online Archive mailbox that is not displayed in Outlook, please follow it to check if that could work for you.

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Answer 2

thanks for your answer. Owa and autoconfiguration show Archiv Mailbox. I think it's a Bug with german characters in her name.

we change Exchange Archiv Name and hope tomorrow it works

Answer 3

Does it show in OWA?
If not, perhaps it was not an (Exchange) In-place Archive (PST?)
If so, Archive should also automatically appear in the Outlook nav pane. Check the autodiscover result (ctrl-right-click outlook, Test email auto configuration) and check XML tab for AlternativeMailbox entries, e.g.

<AlternativeMailbox>
<Type>Archive</Type>
<DisplayName>In-Place Archive - ....</DisplayName>
<SmtpAddress>ExchangeGuid+...@Company portal .com.com</SmtpAddress>
<OwnerSmtpAddress>john@Company portal .com</OwnerSmtpAddress>
</AlternativeMailbox>