Share via

Browser Not Supported PowerPoint 2016 when attempting to play inserted youtube video

Anonymous
2022-05-11T17:10:40.173+00:00

I inserted a YouTube video into PowerPoint slides (Microsoft Office Professional Plus 2016). Whenever I try to play it, it says, "We couldn't load the video because your browser version is not supported." I checked all my browsers - it is Chrome and Microsoft Edge of the latest versions. I also set Microsoft Edge as a default browser, and still encounter the same problem.

PowerPoint Management
PowerPoint Management
PowerPoint: A family of Microsoft presentation graphics products that offer tools for creating presentations and adding graphic effects like multimedia objects and special effects with text.Management: The act or process of organizing, handling, directing or controlling something.
222 questions
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Emily Hua-MSFT 27,551 Reputation points
    2022-05-12T02:12:33.63+00:00

    Hi @Anonymous

    Welcome to Q&A forum ~

    Which version of Windows are you using now?
    1 If you have Windows 10 or below, please go to Control Panel > Programs & Features > Turn Windows features on or off, check IE is ticked though you have set Edge as a default browser.
    201188-40.jpg

    • If IE is already ticked, it is recommended to cancel the installation of IE first, and then ticke and install it back after restarting for a test.

    2 If you are using Windows 11, I suggest you reset Edge and update Windows 11 to have a check.

    Any updates, welcome to post back.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

    1 person found this answer helpful.