question

66304432 avatar image
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66304432 asked YukiSun-MSFT commented

cannot assign DDI numbers to users

Hello Teams Community,


Please i need your help on this issue.


I am unable to assign an operator to connect the number.


The user cannot be located when i try to assign the number from the team's admin portal.


I Attempt using PowerShell Set-CsPhoneNumberAssignment -Identity ABC@xxx.onmicrosoft.com -PhoneNumber +44xxxxxxx -PhoneNumberType Operatorconnec


I got an error propped up that the user lacks appropriate licenses to assign a "operatorconnect" number.


I have a Business basic and Business voice license


I also has Common Area Phone


Here is the error

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office-teams-windows-itpro
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Hi @66304432,

I am writing to check if provided information is helpful. Please let me know if you need further assistance.

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1 Answer

YukiSun-MSFT avatar image
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YukiSun-MSFT answered YukiSun-MSFT commented

Hi @66304432,

I got an error propped up that the user lacks appropriate licenses to assign a "operatorconnect" number.

According to this official document, to enable phone number assignments with Operator Connect, you would need to make sure your users are:

  • Teams Phone licensed.

  • In TeamsOnly mode.
    202133-1.jpg

For your situation that is currently using Business basic and Business voice license, it's recommended to purchase the Teams Phone with Calling Plan license, if it's available in your region or purchase a Teams Phone Standard license that will allow you to connect to your preferred third-party PSTN provider. More details can be found at Microsoft Teams add-on licenses

Alternatively, you can purchase a Teams Phone Standard license that will allow you to connect to your preferred third-party PSTN provider.


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5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

Hi @66304432,

Just checking in to follow up with this thread. Should you need more help on this, you can feel free to post back.

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