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Hello Teams Community,
Please i need help on this issue.
We are trying to set up new Yealink CP965 Conference Phones which are Teams-Certified.
They are on the latest firmware. I currently have these on an open home network.
I go ahead and log in with phone_test@Nicholas .com (the issues occur with other users as well).
It successfully registers into Azure, enrolls into Intune (along with compliance) but never shows up in the Teams Admin Center, even after hours (normally takes around 10 mins).
We have registered 70+ other Yealink devices in the last couple of weeks without issue where they normally show up after 5 - 10 mins.
Is there a known problem with them at the moment?
Because of this, I am unable to update the Teams App from the Admin Portal.
Here is the screenshot below:
We are Using the latest version, which is also the minimum for Teams-Certified:
We Enrolls into Intune with Compliance:
Registers on Azure AD correctly:
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Hi @IBN
Do you mean only this Yealink device have this issue in your organization?
Can the user can sign-in to teams from Yealink device without any issue?
It has been a while, how is everything going?
If you have any update about this issue, please feel free to post back.
Hello @IBN
Thank you for your post.
I am thinking if the device is at least showing up as offline states from the Teams admin center.... Did it show like that?
Also, I am wondering if you have flash the following files COMMON.cfg and MAC.cfg? and try it again.... Did you try it ?
Looking forward to your feedback,
Regards,
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