Intune clientapp error

Question

I have a MEM system installed at my company. But I have a client app that gives me an installation error. I've already checked the device and did a fresh start within Intune. At the fresh start, which was with a self-enrolled profile, Intune created a new device name. But still, I get the same application install error for a user on the new device name. I've already checked the user's profile at the devices tab to see if the device is checked in with the user. That is a negative answer. On the freshly installed device, the app is installed with no error. But on the MEM Admin Center dashboard, I still got a client app with the error "Another installation is already in progress. Complete that installation before continuing (0x80070652)"

Does anyone know how to fix or remove this error?

Answer 1

@Raoul .Thanks for letting us know the status. I am glad to hear that it is resolved. Here, please let me write a summary for our issue to help others who has the same issue:

Issue description:

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Remote help app is installed after fresh start, but in Intune portal, the error "Another installation is already in progress. Complete that installation before continuing (0x80070652)" is still there.

Resolution:

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1. Delete the device from Intune and all of the groups and unrolled the device
2. Do a sync.
3. Enroll the device again and all go well.

Thanks for your time and have a nice day!

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Answer 2

Hi,

Thanks for your answer.

The affected app is "Remotehelp"
I only have the error in Intune, but on the machine, it is installed.
My question is how can I delete the error in Intune as shown in screenshot 1

The device was self-enrolled and the app is installed when a user signs in on the device. My guess is that the user did not finish the installation cause she had to bring the device back to IT. After this fresh start, the device was configured to be User-driven. All went well on the device, everything is fine including remote help.

But in my MEM Admin center, I still have the application error as shown

Answer 3

@Raoul . From the pictures you provided, I notice there are two installation records with the device. For the failed one, it is on 2-5-2022. For the successful installation one, it is on 4-5-2022. And on the managed app of the device, only the successful one is there. Based on my experience, it can be caused by the different device ID before and after the fresh start. So the old one is not overridden but kept. Here, we suggest to check if the old device record is still existing in Intune "All devices". If yes, try to remove the old record to see if the error record will disappear. If the old device record is not there, we suggest to open case to clear the information in the background. Here is a link with the steps to open case for the reference:
https://learn.microsoft.com/en-us/mem/get-support

Hope the above information can help.

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Answer 4

@Crystal-MSFT

I didn't check or open a case with https://learn.microsoft.com/en-us/mem/get-support. Instead, I first deleted the device from Intune and all of the groups and unrolled the device. After this, I did a sync within Intune. After the sync, I noticed that the error was also gone. I've enrolled the device again with a user-driven profile and all went well.
Thanks for the support!