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Recovery ID does not match Bitlocker ID

laptop BitLocked after failing to reboot from blue scree/Q-code error. I have a recovery key that does not match the recovery ID given with the bitlo@cker request for recovery key. . Any solution? knowing I am losing serious data that I did not backup. please help.Microsot account does not show this specific labtop a key,

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no answers? Microsoft did not send the key to my account as they claim. Where is my key?

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