User account ******@gmail.com from identity provider live.com does not exist in tenant Microsoft and cannot access the application 5zzzzz0-zzzzzzzzz-7zzzzzz6 (Microsoft Teams Web Client)

Question

I am trying to sign in to microsoft teams but it keeps showing this error

User account zzzzzzzz@Stuff .com from identity provider live.com does not exist in tenant Microsoft and cannot access the application 5zzzzz0-zzzzzzzzz-7zzzzzz6 (Microsoft Teams Web Client) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

Answer 1

Hi @NayanSethi-9457

This error message may possibly indicate that your account no longer has access to the tenant. (For example, you were invited as a guest user to a team in the tenant before)
Please contact the owner of the team (or the administrator of the tenant) to confirm whether they can re-assign access to your account.

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