Computer lab crashing

DrEthan 1 Reputation point
2022-05-16T20:49:21.117+00:00

Hello i am managing a computer lab and they keep crashing. This is one of the computers that crashed, rebooting from a bugcheck. The bugcheck was: 0x1000007e (0xffffffffc0000005, 0xfffff802585ffc97, 0xffffd604b8b84bd8, 0xfffff8025d8a6920).

They all BSOD randomly when in use and not in use, sometimes just restart (screen blacks out to boot screen) without BSOD, and have variations of this failure. Here is the crash dump. I would greatly appreciate any help.

Thanks!

https://drive.google.com/file/d/1nEbsTvBKkZD6kzyUA26iQDLgQkiCQt-_/view?usp=sharing

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
10,618 questions
Windows 10 Setup
Windows 10 Setup
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
1,903 questions
0 comments

4 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Limitless Technology 39,356 Reputation points
    2022-05-18T07:54:41.227+00:00

    Hi ethandraper-6374,

    If all of these devices were built from the same image, I would suggest that there’s an issue with that image causing the crashes. If it was my lab, I would rebuild one from scratch and observe to see if it’s stable, then build the rest from that image.

    --If the reply is helpful, please Upvote and Accept as answer--

  2. Docs 15,141 Reputation points
    2022-05-18T19:10:02.167+00:00

    There was no misbehaving driver seen in the debugging of the mini dump with bugcheck 7E.

    Modify all of the computers so that there is no automatic restart >

    win + r
    sysdm.cpl
    click advanced tab
    In startup and recovery system failure click settings.
    uncheck automatically restart

    At the end of each day for a week place the computers into safe mode, or safe mode with networking, or safe mode with command prompt > report whether there were or were no unexpected shutdowns and restarts or BSOD

    Logs can be collected on one or two computers to scan files for troubleshooting.

    Run the V2 log collector and post share links into this thread using one drive, drop box, or google drive.

    https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

    https://www.elevenforum.com/t/bsod-posting-instructions.103/

    If necessary, zipped memory dumps can be debugged, and Windows Driver Verifier (WDV) can be used to stress test third party drivers.

    .
    .
    .
    .
    .

    Please remember to vote and to mark the replies as answers if they help.

    On the bottom of each post there is:

    Propose as answer = answered the question

    On the left side of each post there is /\ with a number: click = a helpful post
    .
    .
    .
    .
    .

    0 comments
  3. Docs 15,141 Reputation points
    2022-05-25T01:27:31.393+00:00

    Just checking if there's any progress or updates?

    --please don't forget to upvote and Accept as answer if the reply is helpful--

  4. Docs 15,141 Reputation points
    2022-05-25T02:11:34.37+00:00

    Monitor for another week.

    If there are no BSOD then mark the thread solved.

    If there are any BSOD then post a V2 share link into the newest post.

    0 comments