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DrEthan avatar image
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DrEthan asked Docs-4663 answered

Computer lab crashing

Hello i am managing a computer lab and they keep crashing. This is one of the computers that crashed, rebooting from a bugcheck. The bugcheck was: 0x1000007e (0xffffffffc0000005, 0xfffff802585ffc97, 0xffffd604b8b84bd8, 0xfffff8025d8a6920).

They all BSOD randomly when in use and not in use, sometimes just restart (screen blacks out to boot screen) without BSOD, and have variations of this failure. Here is the crash dump. I would greatly appreciate any help.

Thanks!

https://drive.google.com/file/d/1nEbsTvBKkZD6kzyUA26iQDLgQkiCQt-_/view?usp=sharing

windows-10-generalwindows-10-setup
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LimitlessTechnology-2700 avatar image
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LimitlessTechnology-2700 answered DrEthan commented

Hi ethandraper-6374,

If all of these devices were built from the same image, I would suggest that there’s an issue with that image causing the crashes. If it was my lab, I would rebuild one from scratch and observe to see if it’s stable, then build the rest from that image.




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Hello, they were all built from an image, however the image was made from scratch and only has a couple pieces of software on them.

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Docs-4663 answered

There was no misbehaving driver seen in the debugging of the mini dump with bugcheck 7E.

Modify all of the computers so that there is no automatic restart >

win + r
sysdm.cpl
click advanced tab
In startup and recovery system failure click settings.
uncheck automatically restart


At the end of each day for a week place the computers into safe mode, or safe mode with networking, or safe mode with command prompt > report whether there were or were no unexpected shutdowns and restarts or BSOD


Logs can be collected on one or two computers to scan files for troubleshooting.

Run the V2 log collector and post share links into this thread using one drive, drop box, or google drive.

https://www.tenforums.com/bsod-crashes-debugging/2198-bsod-posting-instructions.html

https://www.elevenforum.com/t/bsod-posting-instructions.103/



If necessary, zipped memory dumps can be debugged, and Windows Driver Verifier (WDV) can be used to stress test third party drivers.


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Docs-4663 answered DrEthan commented

Just checking if there's any progress or updates?

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Hello, so as randomly as they started having this issue, they just randomly stopped having the issue with no action on my end. I'm still very confused on what caused it or what fixed it so I'm not quite sure what to put for an answer on here.

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Docs-4663 answered

Monitor for another week.

If there are no BSOD then mark the thread solved.

If there are any BSOD then post a V2 share link into the newest post.

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