Team's Won't Open on Surface Hub 2S.

Question

Team's Won't Open on Surface Hub 2S.

IBN 4,476

Hello Teams Community,

Please i need your help on this issue.

Teams won't open on Surface Hub 2S.

It gave me the below error:

Ayala, David 0 Reputation points

2023-08-03T15:29:35.6466667+00:00

Hello, so I have the same issue, but when I try to readd the hub account it sais that the device account is not defined, and I dont have the switch option either, and whe I try to add the acount it says that they cant find the :Active directory

Ill apreciate your help with this

Thanks!

2 answers

Your answer

Ayala, David 0 Reputation points

2023-08-03T15:29:35.6466667+00:00

Hello, so I have the same issue, but when I try to readd the hub account it sais that the device account is not defined, and I dont have the switch option either, and whe I try to add the acount it says that they cant find the :Active directory

Ill apreciate your help with this

Thanks!

Answer 1

Yuki Sun-MSFT 41,376 Moderator

Hi @IBN ，

According to the error code "caa90014", I found the thread below which discusses a similar situation and from there a community member shared that his issue was solved by setting the password to never expire restarting Hub:
Surface Hub 2s Microsoft Teams Error code caa 90014

Please have a go on your end and see if it can help.

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IBN 4,476 Reputation points

2022-05-18T15:49:39.123+00:00

Thank you for your reply.

Please how do i check if my password has expired on the Azure Active Directory.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-19T08:25:43.82+00:00

Hi @IBN ，

Please how do i check if my password has expired on the Azure Active Directory.

Sorry that here we mainly focus on Teams and I personally am not that familiar with Azure AD. But according to the statement in the link shard above, the user found that the password expired from the Azure AD sign-ins. So you can visit the Sign-in logs in Azure Active Directory as a global admin at https://mysignins.microsoft.com to see if there are any clues there. More information, see Sign-in logs in Azure Active Directory.
Yuki Sun-MSFT 41,376 Reputation points Moderator

2022-05-23T09:54:56.3+00:00

Hi @IBN ，

Just checking in to see how things are going on with this thread. Are you still looking for help on this?

Answer 2

Password was by me not the problem. I open a case and then it give me this possibilitys.

In most cases, the error message CAA10001 can be traced back to the fact that the device account is not stored correctly.

Please re-add the Hub account.

Log in with your administrator password, go to Settings > Surface Hub > Device Account and use the Switch function.

Now re-enter the account you already used.

If this does not resolve the issue, please do the following tests:

Log in to https://teams.microsoft.com in the browser - can you log in?
Check if the Surface Hub account is subject to Conditional Access Policies (https://learn.microsoft.com/en-us/surface-hub/create-and-test-a-device-account-surface-hub#:~:text=The%20device%20account%20you%20create%20must%20be%20excluded%20from%20any%20such%20CA%20policies

For my self it works with readd the Surface Hub Accout. Now all works fine

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Team's Won't Open on Surface Hub 2S.

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